Brown auto was founded to provided quality automotive service at a fair cost. The business has grown to were a team is necessary to satisfy the demand. Currently with 2 master certified technicians that dig into solving vehicle problems. There are two technicians that are the back bone of the repair work. Also the team has two consultants that work with the customers. We all pull together to solve problems, assist each other in diagnosis. Lend hands where help is needed on a repair.
Communication is very important in the work flow. The customer needs and concerns need to be accurately described by the service consultant. The technician must thoroughly document all needed items for an estimate, prepare an estimate and relate to consultant what is needed. Once repairs are performed the technician must document all work completed and verify that the concern is corrected. Then the service consultant notifies customer of progress and to make arrangements for vehicle pickup and payment. It is stressed that quality of work and meeting customers needs are more important to getting volume of work completed. Without satisfied customers the business would not grow and our families needs would be affected.
Senior Specialist / Owner
Kevin has over 20 years of experience. He earned associates degree in Automotive Service Technology from Owens Community College. He received his ASE Certification as a Master Automobile Technician by 1998 and is licensed to date. Learn More
Technician Team Leader
Mike is automotive service technician that is Master ASE certified. Automotive background in service departments of new car dealerships with specialty training in General Motor products. Mike is the shops technician team leader. He has always been an Ohio resident and lived in Findlay for over 30 years. Learn More
Andy is a service technician with specialties in exhaust, brakes, suspensions and maintenance. From California and graduated from Fontana high school and resides in Findlay with an associates degree in Administration of Justice. Automotive experience in service departments of new car dealership, independent auto repair and exhaust repair businesses. Andy enjoys custom exhaust work. Learn More
Customer Specialist / Service Writer
Rikkz is the Service writer and Customer Service Consultant for Brown Auto. He also has experience in automotive service and electrical work. He is from India, came to the US to pursue MBA and had a change of heart, and switched the majors to Masters in Divinity and graduated with it from Winebrenner Theological Seminary. He also has a Certification in Human Resource Management through Villanova University. Rikkz is a people person and enjoys serving the customers to the best of his ability. Learn More